Return and Cancellation Policy for TeeZy Brand

Effective Date: 10/10/2025

At Teezy, we strive to ensure you are fully satisfied with your purchase. However, due to the nature of our products — especially custom-printed apparel — certain restrictions apply.

1. Return Eligibility

A. Custom-Printed Products (Personalized Tees, Hoodies, Joggers)

1. No returns or exchanges are allowed for any custom-printed items unless:
2. The product is defective
3. The wrong item was sent
4. Once an order is printed and shipped, it cannot be returned or cancelled.

B. Ready-Made (Non-Custom) Items

1. Can be returned within 3 days of receiving the product.
2. Product must be:
3. Unused
4. In original packaging
5. In sellable condition

2. Non-Returnable Situations

1. Custom printed items (with your own design/text)
2. Products returned after 3 days of delivery
3. Items with signs of use, damage, or washing
4. Any item purchased on sale or discount (unless damaged)

3. Delivery Delays

1. Teezy is not responsible for courier delays once the product is shipped.
2. If delivery is delayed by more than 3 days, no refund will be provided.
3. Customers are encouraged to track their orders using the tracking number provided after dispatch.

4. Refund Policy

Refunds will be issued only in the following cases:

1. Wrong item sent
2. Damaged product received
3. Quality issue confirmed (with photos provided)

Refunds will be processed within 7 working days after approval.

5. Exchange Policy

1. Exchanges are allowed only for ready-made items (within 3 days of delivery)
2. No exchanges for custom products
3. Shipping charges for exchanges must be paid by the customer

6. How to Request a Return or Refund

1. Email us at [email protected] within 3 days of delivery.
2. Include:
3. Order ID
4. Reason for return/refund
5. Clear photos of the product (if damaged or defective)
6. Wait for approval from our support team.
7. Once approved, return the item to the address we provide.
8. Refund or exchange will be processed after product inspection.

7. Cancellation Policy

1. Orders can be cancelled within 2 hours of placing the order (for non-custom items only).
2. Custom orders cannot be cancelled once confirmed and sent to production.
3. To cancel, email us at [email protected] immediately with your Order ID.

Return Address

We will share the return address via email once your return or exchange request is approved.

If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at +8801330696320. We are here to assist you and ensure your shopping experience with us is positive and satisfying.